Privacy policy
Last updated: November 28, 2024
This Privacy Policy describes how schott-prod- (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on schott-prod.myshopify.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact information, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used to keep your account secure.
- Customer service information, including information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide us directly with information about yourself. If you do not provide this information, you may be unable to use or access those features.
What Information Do We Collect About Your Usage?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:
- From companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (such as bank account, credit or debit card, and billing address information) to process your payment, fulfill your orders, and provide the products or services you requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, under Article 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, under Article 6(1)(f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest in being responsive, providing effective services, and maintaining our business relationship with you, under Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand how users interact with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies using its controls. Please keep in mind that removing or blocking Cookies may negatively affect your user experience and cause some Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties to fulfill a contract, for legitimate purposes, and for other reasons covered by this Privacy Policy. These may include:
- From vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose certain information to third parties or otherwise consent to its disclosure, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information to carry out advertising and marketing activities as follows.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions of use. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on how we or a third party may use it. Our inclusion of such links does not, by itself, imply an endorsement of the content of those platforms or their owners or operators, except as stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.
- Right to access / know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to deletion: You may have the right to request that we delete the personal information we maintain about you.
- Right to correction: You may have the right to request that we correct the personal information we maintain about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined under privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing communication preferences: We may send you promotional emails, which you can opt out of at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by employees and by third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent agreement issued by the relevant UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at 01 41 58 62 20, email us at sav@schott-nyc.fr, or contact us at Groupe JAJ, 25 rue de Romainville, 93100 Montreuil, FR.
For purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.