Refund policy
Deliveries
Deliveries are made to the address provided on the order form, which must be within the agreed geographic area.
The buyer assumes the risk once the products leave JAJ’s premises. In the event of damage during transit, a claim stating the reasons must be submitted to the carrier within three days of delivery.
Delivery times are estimates only; if delivery takes more than thirty days from the date of the order, the sales contract may be canceled and the buyer refunded.
Rates
Standard Colissimo shipping (home delivery and pickup point) is free.
We offer next-day delivery with Chronopost. If you order before 7 a.m., your order will be delivered the following day, either to your chosen pickup point* with "Express Pickup Point" delivery or directly to your home with "Express Home Delivery". If you order after 7 a.m., your order will be delivered two days later, excluding weekends.
Chronopost shipping rates:
France, pickup point: €8
France Express: €15
Europe and other countries: €15
RETURN PROCEDURE
You have 30 days from receipt of your order to request a return and send back part or all of your order.
In accordance with the general terms and conditions of sale, only items that are unworn, unstained, undamaged and unwashed, with their tags and pouch, case or garment bag intact, will be accepted.
Returned items must be in resalable condition.
1 – Click here to access the returns portal, then enter your email address and order number.
2 – Select the item that isn’t right for you and provide the reason for the return. If you are returning several items, then select the additional item(s) and/or quantity to return.
3 – Confirm your return request
Return shipping costs are the customer’s responsibility and vary by country:
- France: €5.95
- Belgium, Germany, Luxembourg and the Netherlands: €8.95
- Spain and Portugal: €9.95
These charges apply to returns made through Chronopost.
* Returns are shipped at the customer’s risk. GROUPE JAJ cannot be held liable if a package is lost or stolen. Customers are advised to use a tracked shipping service and keep the relevant documents so they can track the return until GROUPE JAJ confirms receipt.
Returns are accepted EXCLUSIVELY by mail; in-store returns are not available.
6 – Once our team has received and processed your package, provided the return meets the conditions above, a refund will be issued to the payment method used for the purchase (PayPal or credit card) within a maximum of 14 days of receipt of your package at our warehouse.
Depending on the Customer’s bank processing times, the refund may take 5–10 business days to appear in their bank account.
For returns from a country where customs duties apply, the Customer must indicate on the customs declaration that the shipment is a return of goods. Otherwise, the Customer alone will be responsible for any customs duties on the return.