Refund policy
Deliveries
Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.
The risks are borne by the purchaser from the moment the products have left JAJ's premises. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.
Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
Prices
Prices for standard shipping (home & relay point) by Colissimo free.
We offer delivery the next day with Chronopost. If you order before 7 a.m., you will be delivered the following day, either to the Relais Point* of your choice with “Express Relay” delivery, or directly to your home with “Express Home” delivery. If you order after 7 a.m., you will be delivered the day after, excluding weekends.
Rates for shipments by Chronopost:
France in free relay point
France Express 15€
Other countries and Europe: €15
RETURN TERMS
You have 30 days following receipt of your order to notify us of your return request and return part or all of your order.
In accordance with the general conditions of sale, only unworn, unstained, undamaged, unwashed items with labels, pouch/case/cover intact will be accepted.
Returned items must be in resalable condition.
1 – Click here to access the return portal then indicate your email address and order reference.
2 – Select itemwhich does not suit you, andindicate the reason for the returnassociated. If several items are being returned, then select the additional item(s) to return and/or the quantity.
3 – Validate your requestback
Return costs are the responsibility of the customer and vary depending on the country:
- France: €4.95
- Belgium, Germany, Luxembourg and the Netherlands: €7.95
- Spain and Portugal: €8.95
These fees are applied for a return via the carrier Chronopost.
* The return is made under the responsibility of the customer, GROUPE JAJ cannot be held responsible in the event of loss or theft of the package. The Customer is advised to send his return with tracking, and to keep the documents concerning it, in order to follow the progress of the delivery, until notification of receipt by the services of GROUPE JAJ.
Returns are made EXCLUSIVELY by post, in-store returns are not available.
6 - After receipt and processing of your package by our services, and provided that the return complies with the return conditions above, the refund will be made within a maximum period of 14 days after receipt of your package in our warehouse on the payment method used during the purchase (Paypal or credit card)
Depending on the banking processing times of the Customer's bank, the reimbursement may take 5-10 working days to appear in their bank account.
In the event of a return from a country affected by customs duties, the Customer must mention that it is a return of goods on the customs declaration. Failing this, customs duties relating to this return will be the sole responsibility of the Customer.